Essential operational communication is important to any critical national infrastructure, mass event environment and transportation hub authority.  The amount of information sent to an individual can be staggering.  Interactive collaboration provides for timely response, and knowing who and about the data and information is important.  In the event of an emergency or crisis, the communication factor increases several times over, making it even more important.

Essential Communication is Needed All the Time

Preventative measures are a key aspect from lessons learned through the United Kingdom’s Project Griffin; from the police and security to the tarmac personnel, aircrew, administrative staff, operation agents, mutual aid responders, to the communities private sector  businesses. There is the ability to always be in touch to provide notices, alerts, daily operational communication requirements; to emergency  and crisis management.  

Any system put in place should have permission capabilities and access role-based, this allows for management and control of the secure system’s information,  manager; Geo-location provides  user location.  

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There is a need to develop and integrate a full range of strategies and system for public alerts and mass notification. This is vital to ensuring awareness, safety, and the comfort of those impacted by the crisis. In several major incidents, social media protocol data management has continued to function while radios, cellular, and even 911/999/111 systems for different reasons have failed. 

Another factor for consideration is how the environment will manage social media. It is common rumors repeated among uninformed individuals within the environment. Also, loud and unexplained noise causes unfounded speculation.